FAQs
Care & Maintenance
A little know-how in the first few weeks — and some ongoing care — makes a real difference to how your tiles look years down the line.
Removing protective wax
Porcelain, natural stone and polished tiles are often shipped with a protective wax coating to prevent transport and installation marks, usually removed once installation is complete. Take particular care with polished porcelain, natural stone and specialty finishes — light wax can often be removed with warm water, a pH-neutral tile cleaner, and a soft mop or cloth. Avoid harsh chemicals or abrasive scrubbing.
Should you seal your grout?
Yes — grout can and often should be sealed, especially in wet areas or high-traffic spaces, protecting it from staining and moisture and making cleaning easier long-term.
Understanding efflorescence
A white, powdery residue that can appear on tiles, grout or natural stone when water carries dissolved salts to the surface as it evaporates. Most common on grout lines, outdoor tiles, showers and pool surrounds, especially against dark grout. Usually cosmetic and cleanable — but if it keeps recurring, it can point to excess moisture or drainage issues worth addressing at the source.
A note on optical hazing
A cloudy or dull-looking film, most noticeable on polished tiles and large-format porcelain — often just a normal characteristic of reflective, polished surfaces. If caused by grout residue or poor installation, it's often removable — worth raising with your installer if it persists.
Can you tile over existing tiles?
Yes, but we'd recommend discussing your specific situation with a professional installer first, since surface condition and structural factors affect whether it's the right approach.
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Tile Products
"Ceramic" and "porcelain" get used almost interchangeably — until the price tags tell a different story. They're related, but the difference matters for where you use them.
The short answer
Porcelain is a type of ceramic tile, made from finer, denser clay fired at much higher temperatures. That extra heat and density makes porcelain harder, less porous and more durable than standard ceramic. In plain terms: ceramic is typically the cheaper tile, porcelain the pricier one — and that price gap reflects the real difference in performance, not just branding.
Ceramic tiles
Made from clay, shaped and fired in a kiln — durable, water-resistant, and one of the most popular choices for floors, walls, kitchens and splashbacks. For lower-traffic areas, a tighter budget, or walls, ceramic is often the smarter spend.
Porcelain tiles
Fired hotter from denser clay, so it's harder, more chip-resistant, and absorbs far less water (≤0.5%, vs 0.5–3%+ for ceramic) — why it shows up so often on wet-area floors, outdoor areas and pool surrounds.
So which one do you need?
Porcelain isn't floors-only — running it from floor to wall is a popular bathroom look. Break up a large expanse with a feature tile or mosaic panel.
Ceramic's real niche is walls and lower-traffic surfaces — shower walls, splashbacks — where its higher absorption isn't an issue and it's often cheaper. For floors, especially wet areas, porcelain is the stronger performer. See wet areas, splashbacks and curved walls.
Still unsure? Our team can help, and it's worth ordering samples of both.
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If natural stone benchtops have caught your eye but the maintenance (or price) hasn't, porcelain is worth a look — a popular alternative for kitchens, bathrooms and laundries.
What is a porcelain benchtop?
Made from large porcelain slabs rather than natural or engineered stone. Porcelain is fired at extremely high temperatures, giving it hardness, heat resistance and low porosity. Despite being manufactured, it convincingly mimics marble, concrete, travertine, limestone and terrazzo — the look, without some of stone's trade-offs.
Why people choose porcelain over stone
- Highly stain resistant — low porosity means spills rarely soak in
- Heat resistant — a real advantage next to a cooktop
- UV resistant — holds colour outdoors
- Scratch resistant
- Non-porous and hygienic — no sealing required
- Thinner and lighter-looking than stone, without losing strength
Thicknesses available
6mm, 12mm and 20mm — the 20mm option often finished with a built-up edge for the visual weight of a thicker slab.
Is it right for your project?
If you want the look of marble or concrete without sealing, staining risk or UV fading, porcelain is worth shortlisting — especially for busy kitchens or outdoor kitchen/bar areas. Order samples to compare finish and colour against your cabinetry in person.
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Tile shopping gets confusing once "large-format panel," "mosaic," "paver" and "terrazzo-look" all come up together. Here's what each means, and where they work best.
Mosaics — many small tile pieces on mesh sheets, made from ceramic, porcelain, glass, stone or metal. Popular for splashbacks, feature walls and curved walls, since they follow curves without cracking. More grout lines means more cleaning — worth factoring in for shower floors.
Large-format panels — oversized slabs (1200×2400mm up to 1600×3200mm+), usually porcelain, ceramic or stone, giving a seamless look with very few grout lines. Popular for feature walls, open floors and increasingly benchtops.
External tiles — built for weather, moisture and temperature swings: patios, balconies, pool surrounds, pathways. Look for slip resistance and low water absorption.
Pavers — thicker, stronger materials for driveways and pool surrounds, handling weight and ground movement standard tiles can't. Usually natural stone or porcelain; laid direct-stick or on a pedestal system.
Terrazzo & terrazzo-look — traditional terrazzo is chips of marble, quartz, granite or glass set in cement or resin. Terrazzo-look porcelain gives the same look with easier installation and lower cost.
Bullnose — a rounded, smoothly finished tile edge, most commonly used on pool coping.
Pool mosaics — glass or porcelain mosaics built for constant water, chemical and sun exposure.
Most projects combine a few of these — large format for the main areas, mosaics for curves or splashbacks, bullnose for the pool edge. Get in touch and we'll help put together the right combination.
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Design
Not every tile in a room needs to do the same job. A feature tile is there to be noticed — chosen to stand out through colour, texture, pattern, shape or material rather than blend in.
What makes a tile a "feature" tile?
Instead of covering every surface uniformly, feature tiles are used deliberately to draw the eye and add personality. They're often bolder or more intricate than the surrounding tiling — that's the point.
Where they work best
Kitchen splashbacks, shower walls or niches, bathroom vanity walls, fireplace surrounds, entryways, statement floors, behind bars or reception desks — spots your eye naturally lands on.
Getting the balance right
The trick is restraint elsewhere. A bold feature wall or splashback looks best against simpler, neutral surrounding finishes — matt or natural-finish tiles or plain cabinetry. Let the feature do the talking. For a curved shower niche or wall, mosaics or smaller-format tiles are the easiest option, following the curve without cracking.
Choosing your feature tile
Worth seeing them in your actual space before committing — lighting and existing finishes change how a tile reads. Order a sample pack and hold it up during the day and at night.
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"Why is this tile double the price of that one when they look almost the same?" There's a genuine answer, not just a marketing one.
What drives tile price
Material, manufacturing quality, design complexity, size, finish, origin and durability. Two similar-looking tiles can perform very differently over time — the price difference is often exactly what you're paying for.
Material is the biggest factor: ceramic is usually cheaper and lighter duty; porcelain is denser, more durable, lower absorption, and pricier to manufacture.
| Material | Typical Cost |
|---|---|
| Ceramic | Lower cost |
| Porcelain | Mid to premium |
| Natural stone | Premium |
| Handmade tiles | Premium |
| Mosaic tiles | Often higher |
See ceramic vs porcelain for the full trade-off.
What drives installation cost
A separate cost that varies just as much: edge type (see pressed vs rectified), tile size, area, prep work, waterproofing, layout complexity (a feature pattern takes longer than a straight lay), and whether it's walls, floors or outdoors. Always discuss rates directly with a professional installer for an accurate, project-specific number.
Budgeting sensibly
Separate the two costs mentally: the tile (material, size, finish) and the installation (complexity, prep). A cheaper tile in a complicated layout can cost more in labour than a pricier tile laid simply — price both together before deciding.
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Choosing the right tile is only half the equation — how it's laid can completely change the character of a room.
Basketweave pattern
Rectangular tiles arranged in alternating horizontal and vertical groups, so the finished pattern looks interlocked or woven. A classic with real staying power — works well in bathrooms, laundries, entryways, splashbacks and traditional or luxury interiors. Great if you want visual interest that feels timeless rather than trend-driven.
Large-format layouts
With large-format tiles (600mm+ on one side), the goal usually shifts to a clean, seamless look with minimal grout lines rather than an intricate pattern. Paired with rectified edges, large-format tiles can be laid with very tight joints for a smooth, modern finish — see tile sizing and large format.
Choosing a pattern
- Room size — intricate patterns like basketweave can add richness to a smaller space; large open areas often suit simpler, large-format layouts.
- Tile proportions — some patterns rely on specific tile proportions to work, so check with our team before finalising a design.
- Maintenance — more intricate patterns mean more grout lines to clean.
Torn between a statement pattern and a cleaner look? Our team can help you visualise both before you order.
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A few areas of the home come up again and again as trickier decisions — here's our guidance for each.
Wet areas
Walls — both ceramic and porcelain work well. Ceramic is popular and affordable for shower walls and splashbacks, since walls see far less water and traffic than floors. Porcelain works just as well, and running it from floor to wall is one of the most popular bathroom looks going. A feature tile or mosaic panel is an easy way to break up a large wall — see feature tiles.
Floors — porcelain is the more popular choice: very low water absorption, minimal maintenance underfoot. Matt, natural or in/out finishes are also less slippery than gloss. See slip resistance and P ratings and tile finishes.
Terracotta and natural stone are also genuine options — higher absorption than porcelain, but proven for centuries when properly sealed. See our guides to terracotta and natural stone.
Kitchen splashbacks
A balance of appearance, cleaning and heat resistance — your cooktop type (gas vs electric/induction) affects design and height requirements. Mosaic and small-format tiles work particularly well here.
Curved walls
Mosaics or smaller-format tiles are the easiest, safest option, since they can follow a curve without cracking or leaving uneven gaps — large-format tiles simply aren't flexible enough.
Putting it together
For projects spanning more than one of these, use mosaics for tricky or curved zones and larger format tiles for open areas. Our team can help plan the transitions.
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Product Details
Like terracotta, natural stone is a material people love the look of but aren't sure is practical for a bathroom. Short answer: yes — travertine and limestone are popular, proven choices for wet areas, provided you choose the right product and seal it properly.
Slip resistance: a genuine strength
Rather than guess, we've had key products independently lab-tested (Unimat Pty Ltd, to AS 4586-2013):
| Product | Slip Rating |
|---|---|
| Travertine Crazy Pave — Italian Roman White | P5 (SRV 57) |
| Ghiaccio Grigio Limestone, Acid Etched ("tundra grey") | P5 (SRV 70) |
| Travertine Crazy Pave — Classic Light | P4 |
P5 is the highest classification, typically reserved for pool surrounds — well above the P2 generally expected in a bathroom, and independently tested rather than a marketing claim.
Sealing
Natural stone is porous, more so than porcelain, and needs sealing to perform well in a wet area — porosity varies by stone and finish, so travertine's voided surface behaves differently to a denser limestone. Check with your tiler or installer for the right sealer and schedule for your chosen stone.
Proven in the real world
Our Cote limestone has been used in bathrooms at the Nosara project — a current, real example, not just a historical reference. Travertine and limestone have been used in Mediterranean bathrooms for centuries, always on the back of proper sealing and maintenance.
Which stone should you choose?
We carry travertine, Cote limestone, Ghiaccio Grigio and several other limestones — not all perform identically. Talk to our team about choosing the right stone and finish, and your tiler or installer about the sealing plan.
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It's easy to overlook the edge when choosing tiles — but it affects the finished look, how forgiving installation is, and how wide your grout lines need to be.
Pressed edge tiles
Also called cushion edge — slightly rounded or softened edges created during manufacturing, not mechanically cut afterwards. In practice: small size variations, wider grout lines needed, more forgiving to install, and often more affordable.
Rectified edge tiles
Mechanically cut or ground after firing so every edge is straight and extremely consistent. That precision allows very tight grout lines for a cleaner, contemporary look. Common in large-format porcelain.
Which should you choose?
For the seamless, almost grout-free look popular in modern kitchens and bathrooms, rectified is the way to go, especially with large-format tiles. If budget matters more, or you want a relaxed look with more room for installation error, pressed edge is a solid, often cheaper choice.
Typical grout joint widths:
| Tile Type | Common Grout Joint |
|---|---|
| Ceramic tiles | 3–5 mm |
| Rectified porcelain | 1.5–3 mm |
| Pressed-edge porcelain | 3–5 mm |
| Natural stone | 2–6 mm |
| Mosaic tiles | Built into sheet spacing |
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If you've spotted a "P rating" on a spec sheet and weren't sure what it meant, you're not alone — it's one of the most-asked technical questions we get.
What is a P rating?
A tile's slip resistance classification under the Australian/New Zealand pedestrian safety standard — it tells you how slippery a tile is likely to be underfoot, especially wet. Scale runs from P0 (very slippery) to P5 (highest resistance).
| Rating | Slip Resistance | Typical Use |
|---|---|---|
| P0 | Very low | Dry indoor walls only |
| P1 | Low | Dry indoor residential |
| P2 | Moderate | Bathrooms / light residential |
| P3 | Good | General indoor floors |
| P4 | High | Outdoor / commercial |
| P5 | Very high | Pool surrounds / steep wet areas |
Do you need a specific rating?
No mandatory P rating requirements for residential use in Australia — but "not required" doesn't mean it doesn't matter. A poor choice in a bathroom is still a poor choice.
What actually matters
Focus on finish and water absorption rather than chasing a number. Matt, natural or in/out finishes are generally less slippery than gloss — see our tile finishes guide. Porcelain is a strong default for wet areas: low water absorption, highly durable.
Outdoor and pool areas
These are where higher ratings (P4–P5) genuinely earn their place, combining constant wet exposure with bare feet — prioritise a textured finish alongside a higher rating.
Still not sure? Talk to our team — we can help match the right finish and rating to your space.
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Terracotta is one of our most popular products, and also one of the ones we're asked most about: can it handle a bathroom? Short answer: yes, but it works differently to porcelain.
The trade-off
Terracotta absorbs more water than porcelain (7% vs porcelain's ≤0.5%), so unlike porcelain, it needs sealing — a penetrating (impregnating) sealer applied at installation, resealed roughly every 12–18 months. Check with your tiler or installer for the right schedule for your project. It's a simple, genuine maintenance commitment, not a workaround, and it's what makes terracotta perform in wet areas long-term.
The upside: slip resistance
Arrotatto Rustique carries a P5 slip rating — the highest classification, the same tier as pool surrounds — well above the P2 typically expected in a bathroom. So while water absorption needs managing, underfoot safety is a genuine strength.
Proven in the real world
A recent Richards & Spence project at Mermaid Beach used Arrotatto Rustique terracotta throughout the bathrooms and living areas, sealed with a penetrating sealer as standard. It's not a new idea either — terracotta has been used in Mediterranean bathrooms and wet climates for centuries, built on proper sealing, not on being inherently waterproof.
Should you use it?
If you love the look and don't mind an occasional reseal, yes — it's proven and beautiful. If zero maintenance matters more, porcelain will ask less of you. Talk to our team about choosing the right terracotta, and your tiler or installer about sealing it correctly.
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Noticed subtle colour or pattern differences between tiles from the same box? It's not a mistake — it's a normal part of how tiles are made.
Batch (or shade)
Tile batches — also called shade batches, dye lots or calibres — refer to natural variation between different production runs of the same tile. Slight differences in colour, tone, pattern or size can occur batch to batch, even under the same product name. Practical takeaway: if ordering more tiles later for a repair, try to source the same batch, or expect a small tonal difference.
Tile variation
Variation refers to differences in colour, tone, pattern or veining within the same batch — often intentional, and what gives stone-look, timber-look and terrazzo-look tiles their realistic appearance. Zero variation would actually look less like real stone or timber, not more.
Variation ratings:
| Rating | Meaning |
|---|---|
| V1 | Very uniform |
| V2 | Slight variation |
| V3 | Moderate variation |
| V4 | High/random variation |
Want a clean, consistent look? Aim for V1–V2. Want organic, natural character? V3–V4 delivers that — worth embracing rather than fighting.
Tile faces
Manufacturers also create multiple printed "faces" — different surface patterns — so tiles don't look identical once installed, helping mimic natural veining, grain or handmade character.
What this means for you
Decide how much natural variation you want before ordering, and choose your V rating accordingly. If a uniform look matters to you, tell us when you order and we'll point you to lower-variation options.
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Two tiles can be the same colour and size and still look completely different — the finish changes how light plays across the surface and how practical it is day to day.
Matt (or natural) — soft, non-shiny, low-reflective. A popular pick for a natural, contemporary feel over a high-shine look.
Satin — between matt and gloss: a soft, subtle sheen without being fully shiny. A popular middle ground for a refined look.
Gloss — shiny and reflective, bounces light around a room for a brighter, more polished feel. Common on walls, splashbacks and decorative areas.
Polished — mechanically polished to a smooth, mirror-like surface, most often on porcelain and natural stone like marble. Maximum shine.
Lappato ("semi-polished") — lightly polished for a soft sheen rather than full gloss. A good middle ground if gloss feels like too much.
Natural — replicates stone, concrete or timber, with a soft, realistic texture and low sheen, close to matt but with subtle texture.
Structured — a more pronounced textured surface for extra grip, popular in wet areas and outdoors where slip resistance matters.
External — built for outdoor exposure, usually with a textured or grip surface for higher slip resistance.
How to choose
Gloss and polished finishes maximise shine but can be more slip-prone underfoot, while matt, natural and structured finishes trade some shine for better grip — why they're common in bathrooms, outdoor areas and busy floors. See our guide to slip resistance and P ratings.
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A "600×600mm" tile almost never measures exactly that. Here's what's actually going on.
What does "nominal size" mean?
Nominal size is the named, advertised size — not the exact physical measurement. A tile sold as 600×600mm might actually measure 597×597mm or 598×598mm. That's not an error; it's built in to allow room for grout joints, manufacturing tolerances and rectification. The named size is a planning reference, not a millimetre guarantee.
What counts as "large format"?
Significantly bigger than standard sizes, for a more seamless look with fewer grout lines. Generally considered large format once one side reaches 600mm+. Common sizes: 600×600mm, 600×1200mm, 800×800mm, 900×900mm, 1200×1200mm, and larger porcelain slabs.
How sizing connects to grout lines
Tile size and edge type together determine how tight your grout lines can be. Rectified tiles allow much narrower joints than pressed-edge tiles, which need more room for natural size variation. See pressed vs rectified edges for the full comparison and grout width table.
Why this matters
Understanding nominal sizing and large-format definitions helps you plan layouts accurately, order the right quantities, and set realistic expectations for your finished grout lines — especially if you're chasing that seamless, minimal-grout look.
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Ordering
Colours and finishes almost always look different on screen than in your own space, under your own lighting, next to your cabinetry. That's what samples are for.
How much do samples cost?
$15 for a pack of 5, credited back if you place an order — effectively free if you're planning to buy anyway.
How many can you order?
As many packs as you like, no limit. If you're comparing several tiles across rooms or design directions, order broadly rather than narrowing down too early.
Getting the most out of your samples
- View them in your actual space, at different times of day — light changes how colour and finish read.
- Hold them against existing finishes (cabinetry, benchtops, paint) rather than judging in isolation.
- Compare finishes side by side, not just colours — see our tile finishes guide.
- Check variation in person for higher V-rated tiles — see our batch and variation guide.
Ready to order?
Since the cost is credited back on a full order, there's little downside to ordering a broader range than you think you need — cheap insurance against an expensive mismatch.
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A handful of practical questions come up again and again before people place an order. Here they are, answered directly.
Where are your tiles made?
Our tiles are made and sourced from all over the globe. If you're after details on a specific product's origin, our technical data sheets (found under product info on our website) are the best place to check, or reach out to our team directly.
Do you sell grout, glue, trims or wastes?
We currently only sell tiles and stone. For grout, adhesives, trims and other installation materials, we'd recommend checking with your installer or a specialty tiling supplier — they'll also be able to advise on the right product for your specific tile and application.
Do you have a tile visualiser?
We currently don't have a tile visualiser available, but it's something we're working on and hope to introduce in the future. In the meantime, ordering samples is the best way to see how a tile will actually look in your space.
Where can I find technical and safety data sheets?
Our technical data sheets and safety data sheets can both be found under the product info section on our website, alongside the relevant product listing.
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You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
Orders for stocked items may be cancelled prior to dispatch. Once an order has been dispatched, it can no longer be cancelled and our Returns Policy will apply instead.
As many orders are packed, prepared, or freight-booked specifically for each customer, cancellation requests made after processing may incur administration, freight, or restocking charges.
Custom, special-order, project, and made-to-order items cannot be cancelled once the order has been confirmed.
If you need to request a cancellation, please contact our team as soon as possible at [email protected] with your order number.
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Sustainability & Safety
Tiles are a long-term purchase — for your home, and indirectly for the people and processes behind how they're made. Here's where we stand, and what you should know about safety.
Modern slavery & sustainable purchasing
We're committed to conducting business ethically and oppose all forms of modern slavery, including forced labour, child labour and human trafficking. We work with reputable suppliers who uphold fair labour practices and comply with relevant standards. We also aim to work with suppliers who align with responsible environmental and social standards, considering product longevity, responsible sourcing and ethical supply chains when selecting partners.
Australian Standards
Nationally recognised guidelines ensuring products, materials and building practices are safe, consistent and fit for purpose — a useful reference point when comparing specifications across suppliers.
Where to find data sheets
Our technical and safety data sheets are under the product info section on our website, alongside each listing.
Crystalline silica: what you should know
Crystalline silica is a naturally occurring mineral in stone, sand, clay and tiles, including porcelain, ceramic and natural stone. It becomes a health risk when materials are cut, ground, drilled or polished, releasing fine airborne dust (RCS) that can be inhaled deep into the lungs — a recognised occupational concern in tiling and construction.
Professionals reduce exposure through wet cutting, dust extraction, PPE and proper ventilation. If engaging a tiler or cutting tiles yourself, make sure appropriate dust control is in place.
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Returns & Refunds
Ordered the wrong tile, changed your mind, or need to exchange for a different size or finish? Here's the short version — for full terms, see our Refund Policy.
Change of mind
Returns are accepted within 30 days of delivery, on unused, undamaged, resaleable stock items in original unopened cartons. Custom, special-order, project edition or discontinued items aren't eligible.
There's a minimum return quantity — 3 boxes or 5m², whichever is less — and a 20% restocking fee applies. Return freight is the customer's responsibility.
Damaged, faulty or incorrect items
Inspect your delivery within 48 hours of receiving it. If something's damaged, faulty, or not what you ordered, email us photos as soon as possible and we'll arrange collection and a replacement or refund. Once installed, a product is considered accepted — check everything before it goes down.
What can't be returned
Custom or special-order items, project editions or discontinued stock, anything cut, installed, used or altered, and natural stone where colour, tone or veining variation is a normal part of the material.
How to start a return
Email [email protected] with your order number, the item(s) and quantity, and photos of the unopened cartons (or of the issue, for damaged/faulty/incorrect items). All change-of-mind returns need approval before collection.
Refunds
Once your return is received and inspected, refunds are processed to your original payment method within 10 business days, minus any restocking fee and freight cost. Store credit is available on request instead.
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Shipping & Delivery
Shipping costs vary depending on your location and order size.
Because of the weight and nature of our products, delivery is calculated using freight partners rather than standard parcel rates.
You can see the exact shipping cost at checkout or in cart using the shipping estimator - no need to complete your order to view it.
No, we currently ship within Australia only.
We deliver Australia-wide from our Brisbane warehouse using trusted freight partners, with delivery options and pricing calculated at checkout based on your location and order size.
Our standard shipping time within Australia is 2–10 business days. Shipping charges are calculated and shown at checkout.
Dispatch & tracking
We aim to dispatch orders within 48 hours, though this can take a little longer during busy periods. Once your order is with our freight partner, they'll email tracking details straight to you.
Local delivery days
For Brisbane, South East Queensland, the Sunshine Coast and Northern NSW, our local freight partner runs a set weekly schedule:
- Brisbane — daily
- Sunshine Coast — Tuesday & Thursday
- Gold Coast — Monday, Wednesday & Friday
- Northern NSW (south of Kingscliff to around Ballina) — Monday
Orders booked before 10am are scheduled for the next available delivery day for your area; bookings made after 10am roll to the following delivery day.
Other areas
Outside these regions, delivery runs through other freight partners and timing is largely out of our hands — rural deliveries in particular can take up to 10 business days.
International shipping
We don't currently ship internationally.
Questions?
For anything else about your delivery, contact us at [email protected].
Our Warehouse is located in Brisbane, QLD. All orders are dispatched from there.